By making a purchase you confirm that you have read these rules and accept them in full. The rules govern relations between the buyer, independent suppliers and the platform as an intermediary.
PrimeHub is not a classic seller of digital goods and does not trade accounts in its own name. The platform is an information intermediary connecting buyers with independent suppliers: storefront, payment acceptance, automatic delivery and a channel for dispute resolution.
We categorically do not sell, offer or allow listing of stolen, hacked, hijacked or otherwise illegally compromised accounts, or access obtained via unauthorized interference. Only supplier listings created and registered manually (or otherwise lawfully without infringing third-party rights) are allowed; the supplier is responsible for legality and accuracy.
The platform does not engage in illegal activity, does not encourage it and does not assist in violating laws, platform rules or third-party rights. The service may only be used for lawful purposes.
In disputes between buyer and supplier, PrimeHub acts as a mediator: we take requests, ask for details and help settle the conflict (replacement, refusal, refund — within listing rules and these terms). The final decision on a warranty case considers the product description, warranty period and evidence provided.
Standard — 30 minutes from delivery. For VK — 10 minutes. An individual period may be stated in the listing; otherwise the standard applies. Warranty applies while the supplier works with the shop.
Message support as soon as you find an invalid account or a mismatch with the description — the sooner, the better. How to file a request — on the replacement page. One channel is enough (site chat or Telegram) — no need to duplicate. Product replacement · Telegram
The shop may request a video: payment → delivery → login attempt. Copy data only via the context menu (right-click); Ctrl+C is not accepted. A recording made after the purchase does not replace the full chain. Video is optional but maximizes the chance of a replacement for a confirmed invalid.
Possible if an equivalent replacement is not available. Payment-provider fees above 1% may be deducted on transfer.
Ability to log in with the provided login and password. If the listing specifies User-Agent, cookies, fingerprint, proxy, token, API or software format — using them is mandatory. Incompatibility with your software/extension is not grounds for replacement or refund.
By buying you confirm you know how to use the product. The platform and staff do not train from scratch.
If login works on a computer but not on another device/browser/software, that is not grounds for replacement unless the product is explicitly for a specific device only.
The buyer is responsible for choosing the listing. Replacement “for other criteria” and refunds for a wrong choice are not provided. Ask support before buying.
We recommend changing login/password/email to prevent third-party logins — except “real” origin listings (VPN, streaming and similar) where changing data is forbidden. After unauthorized changes on such listings the shop is not liable.
Check the product right away. Delayed checks void replacement/refund warranty.
If you already changed the account and then request replacement/refund, the request may be denied.
The buyer must keep the delivered (including replaced) product. The shop is not a storage for purchased accounts.
Using a proxy with the product is mandatory. Without a proxy the request may be rejected.
Provide as much as possible: order number, description, account list, screenshots/video. A message without order data followed by a late top-up after warranty ends is not accepted.
No replacement/refund for already used accounts. Accounts that were replaced or refunded must not be used.
File the request as soon as you notice the issue — whether support is online or not. Otherwise warranty for the order is lost.
Flood, spam and non-constructive messages may lead to refusal of service without compensation.
The shop does not reimburse money or services you spent tuning the product (proxies, software, extras, etc.).
Refunds only to the details used for payment; any other decision is at admin discretion, including refusal. Paying via third parties, bots or intermediaries is not an exception: risk is on the buyer; funds may not be credited or returned.
Withdrawing funds from the account balance is not available.
For warranty and disputes: Telegram support · Product replacement
These rules apply from publication on the site. Continued use of the service means acceptance of the current version.