24/7 support

Product replacement fast and by the rules

Account invalid or doesn’t match the listing — open a ticket online on the site or on Telegram. We’ll review and replace it under the item rules.

01

How to submit a request

  1. 1
    Order number

    From the email, payment comment, or order history in your account.

  2. 2
    Describe the issue

    Blocked, wrong login/password, doesn’t match the description, etc.

  3. 3
    Account list

    Invalid logins in login:password format.

  4. 4
    Error screenshot

    A frame that shows the problem — reviews go faster.

02

Request example

Order#11111
IssueAccount banned
Account[email protected]:qwert12345
Fileerror screenshot
03

Replacement terms

Terms depend on the listing — check the description before buying. General rules:

  • Request deadlines depend on the product — see the listing.
  • The reason must match the listing rules (ban, password, description).
  • Proof is required: account list and screenshot/video.
  • Review takes from a few hours up to a couple of days in disputed cases.
  • Some listings have limits on the number and timing of replacements.

Questions — online on the site or Telegram support. We’ll help sort it out.